Mail settings problem

I use a 24 inch Mac desktop, using MacOS 12.4. My mail software is Mail. I had to change my password for Virgin Mail. My account was locked, but I have unlocked it and have access to my webmail. But I am unable to update the settings for Mail. I edited the password for Incoming Mail Server and Outgoing Mail Server, to the new password, but I keep getting the message Unable to verify account name or password. I can use my webmail normally, I just cannot download or send emails from Mail. What am I doing wrong, please? And how can I fix it?

Posted on Oct 31, 2026 7:29 AM

1 reply

June Willing Author

Level 1 (19 points)

Oct 31, 2026 10:34 AM in response to June Willing

I have now solved the issue, by phoning Virgin on 150. Eventually, after being on the phone for an hour, it was fixed and I realised I was trying to use the wrong password. I used the password I received for Virgin Mail. But I should have used the automatically generated four word password. It even says “we need you to generate a new password to be used specifically for signing in to third-party mailbox apps” but I did not appreciate what this meant. I need to use that as the password for Apple Mail. I feel a bit stupid now, but I am relieved it was a simple fix.