User level: Level 1 (4 points)I have an iPhone 8+. Initially, I simply forgot the passcode, so I tried to restore the device; however, it became locked because I also forgot the iCloud account details. The problem is that I no longer have any of the associated information—such as the email address, password, phone number, or even the original receipt—as I purchased the device abroad back in 2010. I only have the box and the device itself.
[Re-Titled by Moderator]
Original Title: Activation lock
Posted on Oct 31, 2026 7:27 AM
User level: Level 10 (105,996 points)Oct 31, 2026 7:40 AM in response to mahyn
Sorry, the device will remain unusable without that information. Your best option, since you don't have the purchase receipt, is to do what you can to figure out the Apple Account that was used on it. All you will get on the Activation Lock screen is the partial address to help you figure out what it is. Once that is done, then you can change the Password. Check with friends and family for any communications, such as Messages/emails, that they may still have on their device when you had used the iPhone 8.
The iPhone 8+ was released in 2017, so that would not have been the same device purchased abroad in 2010, if that helps you find the correct purchase receipt. The device and box is not going to be helpful for having Apple remove the Activation Lock.
Originally posted at discussions.apple.com/thread/256386459