User level: Level 1 (5 points)My 13 Pro’s display suddenly turned white, and I can’t unlock the phone. Could someone please send me a screenshot of the lock screen (or the normal lock screen) after turning on their phone? It would be even better if it’s running iOS 27. Thank you so much!
Posted on Oct 31, 2026 6:52 AM
User level: Level 10 (233,174 points)Oct 31, 2026 7:11 AM in response to tamzidhasan
tamzidhasan wrote:
I forced a restart. Now it requires a password to make it workable. If I can unlock it, I can access it through my MacBook.
Even with a screenshot of the lock screen, the chances of being able to enter the correct code in the exact correct spots is not likely. And if you do it wrong (even if it's possible you could do so in the first place), entering the wrong numbers by not being exactly where your finger needs to be will ultimately lock you out of the phone completely.
Instead, you have a failing screen and you need to schedule an appointment at your Apple Store Genius Bar or Authorized Apple Service Provider to pay to have the screen replaced. It's kind of like asking how to steer your car if the steering wheel doesn't turn.
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 9 (64,078 points)Oct 31, 2026 7:00 AM in response to tamzidhasan
Why?
User level: Level 1 (5 points)Oct 31, 2026 7:06 AM in response to Jeff Donald
I forced a restart. Now it requires a password to make it workable. If I can unlock it, I can access it through my MacBook.
User level: Level 1 (5 points)Oct 31, 2026 7:13 AM in response to Jeff Donald
I will print it at the exact size of the iPhone 13 Pro screen, then put it on my screen. It will help me tap the right place and unlock my phone with my password.
Originally posted at discussions.apple.com/thread/256386456