purchases blocked online
A recurring problem with the Apple Online Store that has prevented me from completing a legitimate pre-order for a new iMac. Also attempts for refurbished iMac.
I have attempted to place the order multiple times, shipping to my home address. Each time the order was accepted and showed as Processing, then was automatically canceled by Apple with no clear explanation. This happened with:
A debit card
My Apple Card
A second credit card
In each case I contacted the card issuer, who confirmed the cards were in good standing, had sufficient available credit/funds, and that no fraud blocks or declines originated from their side. The billing address matched the records on file with the issuers. (See calls with Apple)
Because the cancellations occurred across different payment methods (including Apple Card) after the banks verified the accounts, the issue appears to be on Apple’s automated verification system rather than with the payment methods themselves. Repeated attempts seem to have made subsequent orders more likely to be rejected.
I am a long-time customer and simply want to purchase the iMac. The current process provides no actionable information about why the order was canceled and no clear path to resolve it short of hoping the next attempt succeeds. Apple account information is up to date. Feedback and email sent.
