app store

Thank you for reaching out. 🤗

According to Apple:

Try these steps if you can't connect to the App Store:

• Check the system status page — Find out if there’s an outage for a service in your country or region.
• Make sure that your device is connected to the internet — Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. 
  • If other devices can access the internet — Check your VPN and third-party security software on your device.
  • If no other devices can access the internet — Turn off your Wi-Fi router, then turn it on again to reset it. 
  • If you still can’t connect to your Wi-Fi network — Contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone or iPad, Apple Vision Pro, Apple Watch, Apple TV 4K or Apple TV HD or Mac.
  • If you use cellular service to connect to the internet on your iPhone or iPad — Make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.
• Update your software — Update to the latest version of iOS or iPadOS, visionOS, macOS, tvOS, watchOS or software for your non-Apple device. Then try to connect again.
• Check the date and time on your device — Make sure that the date and time on your device are set correctly for your time zone. If the date and time are incorrect, update them or turn on the option to set date and time automatically. Get more help with date and time.
  • On your iPhone, iPad or Apple Vision Pro — Open the Settings app. Tap General, then tap Date & Time.
  • On your Mac — From the Apple menu , choose System Settings. Click General, then click Date & Time.
  • On your Apple TV 4K or Apple TV HD — Open the Settings app. Click General, then click Date and Time.
• Try a different network — If you can, try to connect using a different network. If you're able to connect using a different network, contact your network administrator or internet service provider to report the issue.

If you still can't connect — If you've tried all of the above steps and you still can’t connect, try again later. A service outage might have recently started.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Hello~ See the links below…

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

If a message says 'Your Media & Purchases account has been disabled' - Apple Support

Once in the link above you may tap/click on highlighted tab to start your request.

Take care.

~ Katana-San~

Exactly what is wrong with it?

• What are you trying to do but cannot?
• What happens when you try?
• Is there an error message.

The Apple Support page linked below offers suggestions for various problems.

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support