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nurai48
User level: Level 1 (4 points)

Unauthorized Charge of 7,290 KZT for Learnа Pro Subscription

Hello!


I urgently need your help regarding an unauthorized charge of 7,290 KZT on October 29, 2026, for the Learna Pro subscription.


I want to clarify that I never subscribed to this service or authorized this payment.


I have already submitted a refund request, but unfortunately it was rejected.


This money was extremely important to me. It was my last available money, and I urgently need it back for essential expenses.


I kindly ask you to escalate my case to a senior support specialist and manually review this transaction.


Please help me recover my 7,290 KZT.


Thank you for your understanding.

Posted on Oct 31, 2026 4:07 AM

2 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Nov 1, 2026 12:38 PM in response to nurai48

Welcome and thank you for reaching out. 🤗


To request a refund for your Learna Pro subscription, you need to go through Apple since the purchase was made via the App Store:



If your request has already been rejected twice, the only remaining option is to contact Apple Support directly and explain your situation.


Refunds are not guaranteed, but speaking with a support representative can sometimes help if you have a strong case, like an accidental purchase or immediate cancellation after subscribing.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Katana-San
User level: Level 10 (124,115 points)

Nov 1, 2026 1:38 PM in response to nurai48

Hello~ Have a look by clicking on the user tip below that was written by *MrHoffman* as it contains much helpful information all in one convenient place…


Billed, but you didn’t buy? - Apple Community


~Katana-San~

Originally posted at discussions.apple.com/thread/256386387