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How to recover Apple ID without trusted phone number

Hello Apple Community,


I previously had an Apple account, and I still remember the Gmail address associated with my Apple ID. However, I have forgotten the password and no longer have access to the phone number linked to that account. I lost access to that number several years ago, and unfortunately, I don’t remember the number anymore.


I’m now trying to recover my Apple account, but the recovery process keeps asking me to enter the trusted phone number associated with my Apple ID. Since I don’t remember that number and cannot access it, I’m unable to proceed or sign in to my account.


I still know my Apple ID email address and would really like to regain access to my old account.


Could someone please guide me through the steps to recover my Apple account in this situation? Is there an alternative way to verify my identity or recover my account without having access to the old trusted phone number?


I would genuinely appreciate any help or guidance. I don’t want to lose access to my old Apple account permanently.


Thank you!

1 reply

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (get Apple’s own instructions in a later section in this article: If you forgot your password and can’t sign in to your Apple Account - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. One tip to using account recovery is to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information.


Also read this article about what to expect during account recovery —> What to expect during account recovery - Apple Support


Here are links to posts by Community contributors which provide additional detail about the account recovery process and what to do if you do not receive a text or call: Activation Lockout Issues - Apple Community and How can I reset my Apple Account password? - Apple Community and How to delete Apple ID when you can't log… - Apple Community This thread outlines the multi-step process and final recovery —> My Apple ID is locked, how do I fix it? - Apple Community , and this one about things you should and should not do while waiting —> How can I recover my Apple ID after multi… - Apple Community This is a very long user contributed document about account recovery —> Apple Account Recovery: Complete Step-by-… - Apple Community