User level: Level 1 (45 points)my keyboard stuttering and Apple Pay closes all my apps and restarts the phone
[Edited by Moderator]
Posted on Oct 31, 2026 1:18 AM
User level: Level 10 (454,138 points)Oct 31, 2026 1:27 AM in response to Hoo63
The iPhone 18 Pro Max was launched only a few weeks ago, so encountering a problem with a brand-new device is certainly concerning.
Since the issue has occurred so soon after purchase, I would recommend going back to the retailer or authorised seller from whom you purchased the device rather than attempting any repairs or troubleshooting that could affect your warranty or return eligibility.
If you did not purchase the device directly from an Apple Store or Apple's official online store, contact the original seller first and explain the issue. Ask them to inspect the device and advise you on the replacement or exchange procedure, particularly if the problem is covered under their initial purchase or replacement policy.
Keep your original purchase invoice, packaging and accessories handy. Also, check the applicable return or replacement period, as these conditions may vary depending on the retailer.
A newly purchased iPhone should work as expected right out of the box. You should not have to accept a faulty device or spend time resolving manufacturing-related issues immediately after purchase.
Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
Find Locations - Location Selector - Apple
Contact Apple for support and service - Apple Support
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar.
Manage Reservations - My Reservations - Apple
User level: Level 10 (107,674 points)Oct 31, 2026 3:06 AM in response to Hoo63
Polling others for opinions is not allowed.
If you have a problem write a specific thread
How to write a good question for an iPhon… - Apple Community
Originally posted at discussions.apple.com/thread/256386314