Unrecognized Apple.com/bill charges on bank statement

The support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. In that case you need to work directly with the vendor, not Apple. See also: https://discussions.apple.com/thread/256198931

If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community

If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ Contact Apple Support - Apple Support Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.

Hello @nexhi32,

welcome to this Apple (user-to-user) Community

Re: "Unrecognized Apple.com/bill charges on bank statement"

Sorry to hear of the unrecognised charges you have encountered.

As we are all Apple customers, just as you are, in this community, no-one here has access to your accounts or details to check this issue out for you.

The charges may, or may not, actually come from Apple:

You might want to browse through this helpful "User Tip" from a respected community member: See: Billed, but you didn’t buy? - Apple Community

However a purchase made outside Apple's eco-system, by someone with access to your card details (eg: a family member) may not appear in your purchase history: See Apple Support's info: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support

_____________________

Re: "Hello Apple Support"

Apple is not here, and Apple Support is unlikely to see your request to them.

There is a link to contact "support" at top right, and also one at bottom left on this discussion page.

or

Billing & Subscriptions Support has a website online:

(info. / support / contact options (eg: online chat / phone / email) etc.)

Subscriptions and Billing - Official Apple Support

All the best :-)

Thank you for reaching out. 🤗

Apple charges could be from subscriptions, app purchases or family sharing.

Check your purchase history in Settings ➢ [your name] ➢ Media & Purchases ➢ View Account ➢ Purchase History to see the exact charge and manage any subscriptions.

More information:

• Get help with charges from apple.com/bill
• If you see 'apple.com/bill' on your billing statement
• If you see an Apple Services charge you don't recognize on your Apple Card

Need more help?

• United States: 1-800-APLCARE.
• Contact Apple Support.
• Get Support.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer