My new Apple ID unable to load App Store and 'Payment and Shipping' page on Mac

Facing major issues with my apple account I created today. App Store doesnt load and keeps saying "cant connect, retry", I cant add any payment methods either.

On the same mac book, my wifes account (same region), works just fine. I tried loading my apple account on an older iphone and even there its the same. App store doesnt load. If i load my apple account on the website, i can see all the pages except the "Payment and Shipping" page which just keeps loading but never loads.

I already have 2 factor enabled and added my phone and email to the account as well.

The whole reason for me to create this account was to then enroll in the developer program, but i cant even down the apple developer app on the mac. Note: when logged in with my wifes user, its all good. But i dont want to clog up her desktop and all with my work.

Anyone face this type of issue?

Region: Bangladesh.

Please help.

[Re-Titled by Moderator]

Original Title: App store says "cant connect". Cant download any apps on mac. New apple ID. Cant load "Payment and Shipping" page either. Need help.

Posted on Oct 30, 2026 4:15 PM

1 reply

brbo

Level 8 (45,179 points)

Oct 30, 2026 9:18 PM in response to kooroc1

Re: "My new Apple ID unable to load App Store and 'Payment and Shipping' page on Mac"

Wondering whether or not you have logged in to your Mac with the correct Apple Account that you want to use in the App Store.

You can check via Apple menu > System Settings > [ your name ]

Also: You can check for any outages: Apple - Support - System Status

And System Status - Apple Developer

You can check through Apple Support's trouble-shooting article:

See what to do: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

Maybe this article can help:

How to :Add a payment method to your Apple Account - Apple Support

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Re: "Facing major issues with my apple account I created today".

You may need to log-out of the App Store if logged in with an old account, and to log-in with the newly created Apple account

________________________________

Re: "Anyone face this type of issue?"

As Apple customers, just as you are, in this community, we do not get to see what feedback and issues are reported to Apple. Unless someone replies directly to you here, we have no way of knowing for certain.

Seems Apple's requirements do not always suit our individual ways of working. People do face various issues with their Apple Accounts, yet each case is often quite unique in its symptoms and solution.

Keeping MacOS software up-to-date with the latest bug-fixes and security updates helps side-step many issues. Re-starting a Mac can often restore order when something is not working as expected. (ie: Deletes temporary files, re-establishes connections, may update recent setting (or other) changes.