How do I resolve 'temporarily locked out' error for Marcus by Goldman Sachs app on iPhone 12?

Or are you using Apple’s Private Relay pseudo-VPN. I and trouble logging onto my AT&T account until I turned off Private Relay.

Protect your web browsing with iCloud Private Relay on iPhone - Apple Support

At 9pm last nite I downloaded the Marcus App from the cloud. I went to Safari and looked up the Marcus log in page and bookmarked it. As of now I can log in to Marcus from Safari without needing the second security layer verification code just like I could last week with the App. This works for me until whoever is responsible fixes the app. Not interested in resetting and setting up the phone again.

Thanks to all for your feedback.

One of the more common complaints here (after "why can't I update my iPhone 3GS to iOS 27?" and "iOS NN+1 is uglier than iOS NN!") is problems with banking apps after a major iOS release. Usually either you cannot log in at all, or the app claims that your iPhone is hacked because it does not recognize the new iOS version number as being valid.

It is entirely possible that they have not fully updated for iOS 27.2. Their app version history states that it was last updated 3 weeks ago, yet iOS 27.2 was released 1 week ago as of today. It's also unlikely that their front line tech support would know anything about that.

Unless you absolutely need features in the app that are not available in a browser, it might be less stressful to just wait a week or two for an app update. You could also check in Goldman Sachs forums to see if others report the same issue.

If you’re receiving a notification that your login and/or account are temporarily blocked, it’s from Goldman Sachs. It’s not from Apple etc. You’ll need to escalate the issue within Goldman’s support structure. I sympathize with what you’re dealing with, but Apple can’t really assist. Apple Support cannot access Goldman’s servers to know why your login is blocked.

You are welcome to reset your network settings on your iPhone. Resetting network settings will delete your WiFi passwords. Instructions are at the link below. You might also try using WiFi or cellular. Banking apps sometimes require a robust connection because of encryption and various anti fraud processes.

Reset iPhone network settings to their defaults - Apple Support

FWIW, we here are fellow Apple users … not unlike yourself. Official Apple - while hosting and moderating - doesn’t actively participate.

An app developer needs to support their app.

No one in this “Community” or “Apple” could possibly troubleshoot a problem they can’t even see.

Call GS back and politely insist that they help you, their customer.

FWIW, my own GS Marcus app is working fine (iOS 26).

This is how it works

1. Apple issue a beta version of 27.2 some weeks ahead of release.
2. Developers have to test their apps, preferably using a number of phone models, and make changes if necessary
3. Public beta testers can also submit bugs reports using the beta feedback
4. If app doesn't work on public release of iOS then it is entirely the developer's responsibility, not Apple's

That is the law of the Apple jungle.

This just happened to me too on October 29, 2026.

I’m on iPhone 12 (iOS 27.0.1) and Marcus (Version 2.26.1). I’m receiving same error message, called GS and said it’s on my phone’s end. I reset my password, reinstalled the app, restarted my phone, reset network settings, and typed login using default keyboard. I don’t have VPN. Able to login on web browser.

I have no VPN on my phone. When I get the "Your account is temporarily blocked" message and GS phone number, I call. Marcus security techs tell me their is no issue on their end since I can log in with my computer. Last response was to delete the banking app from my phone for 24 hr and try again. When I searched for the app it showed the download from cloud symbol.

The device is my personal phone.

Since i cannot find a direct link for Apple tech support I asked the community if by chance someone has had the same issue.

I have been in contact with Goldman Sachs five times and have received the same basic answer. One tech did mention that app issues they have seen were with use of Autofill for Username and password but I don't have that set up.

Thanks for the reply.

Sorry for your continuing difficulties.

Re: “… Since i cannot find a direct link for Apple tech support …”

All Apple support is initially channeled thru Official Apple Support.

Once “in” you can select other communications channels (e.g. chat, email, phone call, … etc.) to continue the assist.

This really needs to be escalated with Goldman Sachs. I’m on iOS 27.2 with my iPhone 18 Pro Max and my wife is using the same, except with iPhone 17 PM. Neither of us has any issues logging into Marcus accounts.

I found and did get on an apple chat and did all the reset steps that the chatbot suggested. When I tried using the newly downloaded app I got the same temporarily blocked message from Goldman Sachs. I replied as such to chat and they then connected me to a human expert. I followed all the steps with the human expert and got the same results. They said they escalated the issue and gave me an ID # to use when I call an 800 number they gave me for further help. I will call them after the Goldman Tech suggested 24hr wait for reinstall at 8pm tonite if I am still blocked. The only thing I haven't done is change my account password, but I don't think I should have to. I can use the phone Safari to find Goldman's website and log in from there similar to using my computer, so all is not lost, just a few extra steps.

Jeff:

GS’ apparent not “leaning forward to help” is concerning.

Semi off-topic … do you happen to know if GS will also be divesting themselves of their Marcus accounts ? (i.e. extricating themselves from the consumer-grade financial business altogether)

When Goldman agreed to transfer Marcus Investment accounts to Betterment in April 2024, Marcus head Marcos Rosenberg said the move would “increase our focus on our growing Marcus Deposits platform.” The transaction covered investment accounts, not Marcus savings accounts or the bank’s other operations.

Goldman’s 2026 financial reporting continues to describe Marcus deposits as part of its ongoing business. Its second quarter presentation reported higher average Marcus and private bank deposit balances, although lower interest margins weighed on revenue.

Hi, are you using a VPN or ever gad VPN software on your iPhone? Is it a managed device such as one issued by an employer or school. What is the exact error message?

Good information and thank you for sharing!

Forgot to mention that the Marcus App still does not work for me, hence the bookmark of the log in page in Safari...