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Deestime
User level: Level 1 (4 points)

How to force shut down a frozen iPad during an Apple purchase?

My iPad is frozen on a game bc I was purchasing from apple. I can not shut it down


[Re-Titled by Moderator]

Original Title: Frozen ipad

Posted on Oct 30, 2026 11:43 AM

2 replies

tillu_code
User level: Level 4 (2,112 points)

Nov 6, 2026 2:35 AM in response to Deestime

To force restart an iPad with Face ID: press and release volume up, press and release volume down, then hold the top button until the Apple logo shows. If it has a Home button, hold the Home and top buttons together until the logo shows. After it restarts, check Settings > Apple Account > Media & Purchases to see if the purchase went through.

Originally posted at discussions.apple.com/thread/256386019