Problema

Welcome and thank you for reaching out. 🤗

According to Apple:

If you're asked to confirm that you’re an adult:

When creating a new Apple Account or using Apple services, you might see a prompt to confirm that you’re an adult. This is required by law in some countries and regions.

In certain states, countries, and regions, you might be required to confirm that you're an adult before downloading apps, changing certain settings, or taking other actions with your Apple Account.

Learn more about age requirements for managing an Apple Account by country or region.

How to confirm that you're an adult:

Depending on your state, country, or region, you might be asked to confirm that you're an adult when you create a new Apple Account, update the software on your device, try to change certain safety settings, or try to download or purchase apps with an age rating of 18+.

Different options might be available to confirm that you're an adult:

• Existing Apple Account information — Apple might ask to look at information associated with your account, including whether you have a credit card on file or how long you've had an Apple Account to help confirm that you're an adult.
• Use a credit card — You can add a credit card that belongs to you to your Apple Account to confirm that you’re an adult. If you use a credit card, you have the option to add it as a payment method for your Apple Account. If you don’t add it as a payment method, your credit card isn’t stored. Debit cards aren't eligible.
• Scan your ID — You can scan your passport (available in Singapore, the UK, and Texas in the United States)*, driver's license or government-issued ID to confirm that you're an adult. To help scan your ID successfully, make sure that you're in a well-lit place (indoors works best). Place your ID against a neutral background and avoid glare. Make sure that the image of your ID is clear and in focus before submitting. Apple and its service providers use the image of your ID to confirm you’re an adult and prevent fraud. The image of your ID is kept for a short period of time to complete this process, after which it's deleted.

*Regardless of your state, country, or region, Digital ID in Apple Wallet created using a U.S. passport can also be used to confirm that you're an adult.

If you choose not to confirm your age:

• If you choose not to confirm your age when prompted, you can continue to use your device — but you need to confirm before you can turn off certain safety settings or download apps that are rated 18+.
• To confirm later, you might see a message in the Settings app where you can choose to confirm or you might be prompted to confirm the next time you take that action (like when trying to download an app with an age rating of 18+).

If you can't confirm on your device:

If you can't confirm that you're an adult on your device:

• Update your software: Make sure that your device has the latest software version.
• Use a supported method: You can use a credit card that belongs to you, or your passport (available in Singapore, the UK, and Texas in the United States), driver's license or government-issued ID to confirm that you're an adult. Debit cards and gift cards aren't supported.
• Try a different device: Some confirmation methods are available only on iPhone and iPad. If you're using a Mac, Apple Watch, Apple TV, or Apple Vision Pro, try confirming on your iPhone or iPad.

If you're not an adult:

Depending on where you live, you might be required to connect to a Family Sharing group with an adult who has confirmed their age to take certain actions on your Apple Account — like downloading apps or changing certain safety settings. In some cases, certain actions might not be available until you turn 18.

Learn how to connect to a Family Sharing group

If you need more help, contact Apple Support directly.

Thanks again for reaching out. 👍🏼

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Kevinjesusrodrigues wrote:

problema na faixa etaria da conta

Qual problema exatamente você está tendo com a idade da conta?

Por favor, explique o problema o mais detalhadamente possível.

Se você precisar alterar a idade de uma conta, consulte o seguinte documento de suporte.

clique aqui ➜ Atualizar o aniversário associado a uma conta Apple - Suporte da Apple (BR)

______

What problem exactly are you having with the age of the account?

Please explain in as much detail as possible the issue.

If you need to change the age of an account see the following support document.

click here ➜ Update the birthday associated with an Apple Account - Apple Support