User level: Level 1 (4 points)i use iPhone SE and the finger print pad isn’t working how can I resolve this . Then I also want to up grade the iOS
[Re-Titled by Moderator]
Original Title: Question about iPhone SE
Posted on Oct 30, 2026 11:17 AM
User level: Level 10 (242,520 points)Oct 30, 2026 11:38 AM in response to locham
Which exact generation of iPhone SE do you have? There are 3 different ones.
click here ➜ Identify your iPhone model - Apple Support
A first generation SE, cannot update beyond iOS 15, iOS 15.8.8 being the most current version it can run and which was released in May of this year.
The Second and Third Generation iPhone SE, can update to the current iOS 27.2, however, if your is still on iOS 16 as shown on your post's device line, it may not be able to make that big of a jump over Wi-Fi to iOS 27 and you may need to update it using a computer.
Go to Settings ➜ General ➜ Software Update and post back what the update option tells you.
click here ➜ Update iOS on iPhone - Apple Support
If it does not offer an update, you may need to connect it to a computer (Windows PC or Mac) and update using iTunes or Finder.
click here ➜ Update your iPhone, iPad, or iPod touch with iTunes - Apple Support
or here ➜ Update your iPhone, iPad, or iPod touch with the Finder - Apple Support
In regards to the Touch ID sensor, you can try to reset it and scan your prints again.
click here ➜ If Touch ID isn't working on your iPhone or iPad - Apple Support
If it still won't work, it may have developed a fault only Apple can fix. See the following link to set up a service appointment at an Apple Store or Authorized service provider near you.
click here ➜ Apple Service and Repair for iPhone - Apple Support
User level: Level 10 (199,348 points)Oct 30, 2026 11:38 AM in response to locham
To get the touch pad working, make an appointment at the Apple Store / Genius Bar or take the iPhone to an Authorized Apple Service Provider (AASP).
You can find a list of authorized shops in your area using this link:
The shop will be happy to update the iPhone for you if it qualifies for an update.
Originally posted at discussions.apple.com/thread/256385994