User level: Level 1 (8 points)I took my iPhone SE to an Apple store and paid £65 for a replacement battery. Now my phone is reporting that the battery cannot be verified as a genuine Apple battery. Do I really have to go all the way back to the Apple store to get this fixed?
Posted on Oct 30, 2026 9:58 AM
User level: Level 10 (85,896 points)Oct 30, 2026 10:08 AM in response to Terry_W
Try restarting the phone. My SE 2nd showed the " battery cannot be verified" after a recent iOS update and mine has its original Apple battery. A second restart cleared the message.
Are you sure you used an Apple-owned store or was it an Apple Authorized Service Provider? Our local Apple Authorized Service Provider is not Apple-owned but listed as a valid provider on the Apple website. They offer both Apple and aftermarket replacement batteries, the latter being cheaper.
User level: Level 10 (199,348 points)Oct 30, 2026 10:33 AM in response to Terry_W
Take the phone back to the shop that replaced the battery and tell them to fix the problem.
User level: Level 10 (208,430 points)Oct 30, 2026 10:55 AM in response to Terry_W
Terry_W wrote:
I took my iPhone SE to an Apple store and paid £65 for a replacement battery. Now my phone is reporting that the battery cannot be verified as a genuine Apple battery. Do I really have to go all the way back to the Apple store to get this fixed?
some reference
Originally posted at discussions.apple.com/thread/256385988