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krishansam007
User level: Level 1 (4 points)

Unable to return unopened iPhone 17 Pro due to tax-free transaction

I bought an iPhone 17 Pro from the Apple Store at Mall of Scandinavia (sweden) and tried to return it the next day, unopened. The store said it couldn’t process the return because of an issue with the tax-free transaction.

Global Blue (taxfree department) later confirmed that the tax refund had been reversed and the form status updated, but the store and Apple Support still said they couldn’t complete the return. The iPhone remains unopened with me, and I’ve been trying to resolve this for about two months. and the support team dont have tech option for that, what can i do ?


How can I get Apple to coordinate with the store and resolve the return?

Posted on Oct 30, 2026 9:54 AM

12 replies

Jeff Donald
User level: Level 9 (64,078 points)

Oct 31, 2026 3:39 AM in response to krishansam007

OK, here is how to move forward with a probable solution. Please write a professional email to Apple CEO, Mr. Ternus. Explain the situation in a polite and professional manner and the steps you’ve taken to resolve the situation. I can’t stress enough the need to be professional. No **** and other useless distractions. His email is available online, Google it. You’ll get a reply email or a phone call from a member of the executive office team within a few days to a week depending on weekends etc. They’ll likely have several possible solutions. Calmly discuss the matter and see what will work best for you. Good luck.

lobsterghost1
User level: Level 10 (233,174 points)

Oct 30, 2026 10:11 AM in response to krishansam007

This is a user to user only forum, and no one posting here is in any way associated with Apple. All we can advise is to use this link to contact Apple, choosing your region --> Contact - How to Contact Us - Apple


LD150
User level: Level 10 (107,674 points)

Oct 31, 2026 3:02 AM in response to krishansam007

krishansam007 wrote:
even complain to apple store they cant help, after contact online apple support they cant help , then where the **** i ask this ? this is totally **** now with my problem, im done with apple now, even store manager cant find a solution for my problem but they act like genius ,

Sell it on Ebay

krishansam007 Author
User level: Level 1 (4 points)

Oct 31, 2026 2:58 AM in response to lobsterghost1

even complain to apple store they cant help, after contact online apple support they cant help , then where the **** i ask this ? this is totally **** now with my problem, im done with apple now, even store manager cant find a solution for my problem but they act like genius ,

LD150
User level: Level 10 (107,674 points)

Oct 31, 2026 5:21 AM in response to krishansam007

As far as the law is concerned, retail stores have no obligation to accept returns, Apple do it for good will. Most of Europe will have distance selling protection to change your mind only for online sales




krishansam007 Author
User level: Level 1 (4 points)

Oct 31, 2026 3:06 PM in response to LD150

I purchased the phone from an Apple Store, which offers a 14-day money-back guarantee for returns. However, the manager at the Apple Store in Mall solna does not seem to know how to resolve the issue. The only response I received was, “I don’t know, I’m sorry.” Is Apple paying its store managers to simply say, “I don’t know, I’m sorry,” instead of providing proper customer care and a solution? LOL


This is very disappointing. I expect Apple Store management to provide proper support and a clear solution, especially for a return covered by Apple’s policy.



LD150
User level: Level 10 (107,674 points)

Oct 31, 2026 4:18 PM in response to krishansam007

krishansam007 wrote:
I purchased the phone from an Apple Store, which offers a 14-day money-back guarantee for returns. However, the manager at the Apple Store in Mall solna does not seem to know how to resolve the issue. The only response I received was, “I don’t know, I’m sorry.” Is Apple paying its store managers to simply say, “I don’t know, I’m sorry,” instead of providing proper customer care and a solution? LOL
This is very disappointing. I expect Apple Store management to provide proper support and a clear solution, especially for a return covered by Apple’s policy.

It is at their discretion, and I don't know if the 14 day return applies for tax free transactions. Good luck anyway.


Why did you change your mind?

LD150
User level: Level 10 (107,674 points)

Oct 31, 2026 5:17 AM in response to LD150

LD150 wrote:
..,
Sell it on Ebay

And don't forget to pay the import duty when you get home.


krishansam007 Author
User level: Level 1 (4 points)

Oct 31, 2026 3:02 PM in response to Jeff Donald

Thanks Jeff this is nice point and im gonna follow this, lets see how that works,

Jeff Donald
User level: Level 9 (64,078 points)

Oct 31, 2026 3:13 PM in response to krishansam007

Hi, please follow through on my suggestion. You’ll see it’ll workout for you. Patience my friend.

krishansam007 Author
User level: Level 1 (4 points)

Nov 2, 2026 3:32 PM in response to Jeff Donald

Yes very helpful and i will follow it thnq bro

Originally posted at discussions.apple.com/thread/256385987