I'm trying to assist my cousin, who suffered a stroke last year. He's getting close to a full recovery, except he permanently has problems with parts of his memory. Specifically his passwords/passcodes. His circumstances have created kind of a nightmare:
- He forgot his passcode to get into his five year old iphone, tried too many times, and is permanently locked out.
- He also cannot get into his email account (yahoo) for the same reason, so he can't use that for recovery. He had a secondary gmail account, but also can't recall the password for that one.
- He also had to give up his apartment so Apple can't mail him a code to recover his account.
- He has a 7 year old iMac and we got it cleaned up and started today, but again, it wants a **** passcode after you turn it on. We tried a few times but stopped because we didn't want it to lock us out.
- He doesn't recall where he bought it from, he didn't save any original packaging, and any chance that he'd saved a receipt is gone since his apartment was cleaned out.
- He has some programs, pictures and original music on this iMac that he would really like to get, so he doesn't want to wipe the hard drive.
We took his phone to an Apple store but they were unable to help, and we ended up getting him a new phone and apple account since he needed one.
Surely he isn't the first person to experience this and have no way of getting his account or computer back. But without his original phone or emails or reciepts, I don't know that there's a remedy. Is there anything Apple can do? Any ideas? TIA!
