User level: Level 1 (4 points)I keep getting double billed for purchases in a game. When I request a refund, it is always denied even though it is obvious it’s a duplicate as there are 2 exact charges on the same day. What can I say to get them to realize one is a duplicate?
Posted on Oct 30, 2026 5:47 AM
User level: Level 9 (74,110 points)Nov 5, 2026 6:12 AM in response to BellaMom25
Try this to get into contact with Apple support and explain the situation
Open the Apple Support App on your iOS device. Navigate to Billing & Subscriptions > Subscriptions & Purchases > Request a Refund. Scroll past the "denied" claim notice to the very bottom, and select Chat or Call.
User level: Level 1 (4 points)Nov 5, 2026 7:52 AM in response to WheelieNick
Thank you. I will try this.
Originally posted at discussions.apple.com/thread/256385840