Request for refund

Hello~ You may click on the links below…

Request a refund for apps or content that you bought from Apple - Apple Support

Check the status of a refund for apps or content that you bought from Apple - Apple Support * & **

*Please note, if you already initiated your refund request, contacting Apple by phone or chat won't help speed up your request, or the processing of your funds. Monitor the status of your request on , reportaproblem.apple.com or with your financial institution.

**When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

~Katana-San~

"Request for refund"

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OK, so what's the issue? How have you troubleshot it, thus far?

Troubleshooting Refund:

Assuming you cannot get a refund....

A. Requesting a Return:

Go Here: Request a Refund for Apps or Content that you Bought from Apple - Apple Support

B. Troubleshooting Payment Methods:

• Payment Methods that you can Use with your Apple ID - Apple Support
• If your Payment Method is Declined in the App Store or iTunes Store - Apple Support

No success?...

C. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Screenshare with the Apple Rep:

To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork or hover over something, through screensharing your iPhone.

Learn More at my User Tips: 

• iPhone: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
• Mac: Screensharing MacOS FaceTime to Easily Converse Over-the-Phone with Apple Support - User Tip

Re: Request for refund

For a purchase from Apple that has been charged to you, and is not "Pending" (ie: listed in your purchase history)

See: Request a refund for apps or content that you bought from Apple - Apple Support

or

For purchases outside of Apple's own ecosystem contact the vendor or developer for a refund: (ie: not listed in your purchase history):

See: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support

Thank you for reaching out. 🤗

Learn how to → Request a Refund.

NOTE: Refunds are not guaranteed, they are the exception.

According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.

Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

Note: Once a decision has been made on your refund request, you will get a follow up email from Apple.

Learn how to → Check Refund Status.

Thanks again for reaching out. 👍🏼

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer