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Rev26
User level: Level 1 (4 points)

iPhone in-app purchase debited for canceled Claude Pro subscription

I am facing an issue with my Claude Pro monthly subscription purchased through Apple’s In-App Purchase system on my iPhone.


My ICICI Bank account was debited ₹1,999 on 28 October 2026 under Apple Media Services. However, my Claude subscription now shows as cancelled and ended on 28 October 2026, and my Claude account is currently on the Free plan.


I attempted to restore purchases through Claude’s Billing settings, but received the following message:


“Your previous subscription has ended, and this didn’t start a new one. Try subscribing again.”


I submitted a refund request to Apple, but it was rejected. I also requested a review, which was subsequently rejected with the decision marked as final.


I would appreciate guidance on the following:


  1. Why was ₹1,999 debited when my subscription now shows as ended?
  2. Why am I not receiving Claude Pro access despite the debit?
  3. Is there another way to dispute this transaction or escalate the refund request?


Device: iPhone 16


Payment method: ICICI Bank


Subscription: Claude Pro Monthly


Amount: ₹1,999


Transaction date: 28 October 2026

Any guidance on resolving this billing issue would be appreciated.

Posted on Oct 29, 2026 10:36 PM

1 reply

TheLittles
User level: Level 10 (211,627 points)

Oct 29, 2026 10:44 PM in response to Rev26

"iPhone in-app purchase debited for canceled Claude Pro subscription: [...]I submitted a refund request to Apple, but it was rejected. I also requested a review, which was subsequently rejected with the decision marked as final.[...]"

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Requesting a Return:

Go Here: Request a Refund for Apps or Content that you Bought from Apple - Apple Support


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Originally posted at discussions.apple.com/thread/256385703