User level: Level 1 (4 points)I just switched from an Att Iphone 12 to Verizon Iphone 18 Pro. My apple account will not allow me to turn on iMessages. What can I do to fix this?
[Re-Titled by Moderator]
Original Title: Turning on iMessage
Posted on Oct 29, 2026 6:27 PM
User level: Level 10 (97,882 points)Oct 30, 2026 6:03 AM in response to K_c_H
Welcome and thank you for reaching out. 🤗
First, try the following steps:
Sign in issue:
Learn what to do → If you can’t turn on or sign in to iMessage.
Connection issue:
Learn what to do → If you can't send or receive messages.
Need more help?
Additional help:
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (124,115 points)Oct 30, 2026 11:54 AM in response to K_c_H
Hello~ Try the information below…
If you can't send or receive messages on your iPhone or iPad - Apple Support
Click on below and review…
If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support*
Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (211,627 points)Oct 29, 2026 6:31 PM in response to K_c_H
"Turning on iMessage: I just switched from an Att Iphone 12 to Verizon Iphone 18 Pro. My apple account will not allow me to turn on iMessages. What can I do to fix this?"
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Try Another Phone-to-Phone Transfer:
If things were unsuccessfully transferred 100%, then try it once more. QuickStart is what to use here: Use Quick Start to Transfer Data to a New iPhone or iPad - Apple Support
User level: Level 10 (211,627 points)Oct 29, 2026 6:33 PM in response to K_c_H
"Turning on iMessage: I just switched from an Att Iphone 12 to Verizon Iphone 18 Pro. My apple account will not allow me to turn on iMessages. What can I do to fix this?"
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Troubleshooting Mac Messaging:
Go here in the order provided. Run yourself the steps, making sure it is set up as instructed.
Originally posted at discussions.apple.com/thread/256385631