How do I fix a frozen iPhone after attempting an iOS update?

Perform a Force Restart:

• Press and quickly release Volume Up
• Press and quickly release Volume Down
• Press and HOLD the Side button until the Apple logo appears solid in the middle of the screen. This may take up to 15 seconds while holding the Side button before you see that Apple logo and you will have to ignore anything else that comes up on the screen, including the prompt to Slide to Power Off.

If the phone starts up at that point, perform the Software Update at Settings > General > Software Update with the device connected to power and just let it sit. The device will turn off and on multiple times and may continue for 15-30 minutes.

If the phone starts up with a screen showing a connection to a computer, you will need to restore the device with a computer.

Hiketexas wrote:

Attempted to update IOS on iPhone after a prompt asking me to do so before shutting off my phone. iPhone screen is stuck with two outlines of an iPhone bumping into one another. Cannot turn off phone or do anything with it.

[Re-Titled by Moderator]

Original Title: iPhone frozen

Force Restart your iPhone --> Force restart iPhone - Apple Support

Note: In the last step after quickly pressing and releasing volume up, then volume down, hold the side power button for as long as it takes for the Apple Logo appear. Do not swipe to power off, nor be concerned if the screen goes dark. KEEP HOLDING the button until the Apple Logo appears.

If you take the iPhone in for service, the first thing that the tech will do is perform a Forced Restart. So, it would make sense to try this first.....before.....you take the phone in. It might save you a trip.

Force restart iPhone - Apple Support

Unfortunately, users tend to do this incorrectly. Here's how to do it the right way:

Quickly press and release the Up Button

Quickly press and release th Down Button

Hold the Side button in for at least 20 seconds while you ignore the "Shut Down Slider' and keep holding the Side Button in until you see the Apple logo appear in the center of the screen. Then....release the Side Button.

If the Forced Restart does not help after a few tries, there is a hardware problem with the iPhone that will require service at the Apple Store / Genius Bar or an Authorized Apple Service Provider.

You can find a list of authorized shops in your area using this link:

Find Locations