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Ropey1978
User level: Level 1 (4 points)

iPhone stuck with notification on screen after hard reset

My daughter's iPhone is stuck with a notification on the screen. We have performed a hard reset which has restarted the phone but the notification has remained, so we are unable to unlock the phone.


Before hard reset:



After hard reset:



[Edited by Moderator]

Posted on Oct 29, 2026 2:54 PM

2 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Oct 29, 2026 4:01 PM in response to Ropey1978

When you said you did a Hard Reset, do you mean you performed a Force Restart? Make sure you follow the last step carefully for the Force Restart to work.

  • Press and quickly release Volume up
  • Press and quickly release Volume down
  • Press and HOLD the Side button until the Apple logo appears. This could take of up 15 seconds while holding the Side button before you will see the Apple Logo and you have to ignore anything else on the screen including the prompt to Slide to Power Off. If you do slide to power off, you did not do the Force Restart.
sberman
User level: Level 10 (280,982 points)

Oct 29, 2026 3:51 PM in response to Ropey1978

Try selecting “Don’t Allow” or “Allow”. Then you should be able to enter the passcode.

Originally posted at discussions.apple.com/thread/256385567