Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

Apple and HBO Max subscription payments not being processed regularly

I have subscription to my apple from icloud and hbo max, every month there should be 2 payments and there are not, and they are also not regular


[Re-Titled by Moderator]

Original Title: Payment problems

1 reply

"Apple and HBO Max subscription payments not being processed regularly: I have subscription to my apple from icloud and hbo max, every month there should be 2 payments and there are not, and they are also not regular"

-------


Troubleshooting Charges and Payments:


Call Apple Support:

For Financial Assistance, contact Apple Support. We are not Apple. This is a User-to-User forum.  Apple barely reads these forums as it is. So, call Apple Support. Inform the Apple Rep of what is going on here. They’ll see this from their side of the call and will run you through the fix. Apple would likely see thing in your PurchaseHistory. If need be, perform a Screen Sharing session with the Apple Rep, and mentioned below.

Apple’s Contact Information:


Screenshare with the Apple Rep

To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork or hover over something, through screensharing your iPhone.

Learn More at my User Tips: