User level: Level 1 (4 points)back arrow doesnt work and letter a wont type. I have an iPhone 14 I bought it refurbished and it worked fine for three months and then started this.
Posted on Oct 29, 2026 9:34 AM
User level: Level 10 (199,348 points)Oct 29, 2026 9:46 AM in response to Ec4659
The screen is failing. You will see more characters that don't work soon.
Try Landscape for a possible temporary fix if you need to keep working.
Make an appointment at the Apple Store / Genius Bar or take the phone to an Authorized Apple Service Provider to have them verify the issue and replace the screen. The battery may need to be replaced as well if it is under 80% Maximum Capacity.
Estimate about $300. (U.S.) Add $100 if the battery needs replacing.
You can find a list of authorized service shops in your area using this link:
User level: Level 10 (107,674 points)Oct 29, 2026 9:42 AM in response to Ec4659
Turn the phone round to landscape. If the letter a works then, you probably have a dead patch on the screen.
Open a new Note and try to scribble with the markup pen in that area nd see if the patch shows up dead
User level: Level 7 (28,946 points)Oct 29, 2026 9:45 AM in response to Ec4659
Refurbished by whom? Apple or a third party? If Apple you have a one year limited warranty,
Originally posted at discussions.apple.com/thread/256385401