User level: Level 1 (0 points)I’m trying to delete the information and data from a Mac that I’ve inherited from somebody who’s died and I don’t know their password. How can I get round this problem?
I would like to reset it and clear all the data and then put my information in my Apple account data onto this iMac
can any of you help, please?
Posted on Oct 29, 2026 9:02 AM
User level: Level 10 (238,530 points)Oct 29, 2026 9:10 AM in response to naunton1
Request access to a deceased family member’s Apple Account - Apple Support
You will need that before you can reset it.
User level: Level 10 (162,294 points)Oct 29, 2026 11:16 AM in response to naunton1
naunton1 wrote:
I’m trying to delete the information and data from a Mac that I’ve inherited from somebody who’s died and I don’t know their password.
The key word here is "somebody". If this is a direct family member, then the support article that KiltedTim has provided you, explains the steps that Apple would require that you accomplish BEFORE they can assist you with this.
If this "somebody" is not a direct family member, then there is nothing Apple, nor anyone else here can assist you with to get access to this device.
User level: Level 8 (43,489 points)Oct 29, 2026 11:35 AM in response to naunton1
To possibly narrow the possibilities even further …
… the requesting individual will most likely need to have legally-recognized standing AND authority to manage the decedent’s affairs and dispose of his/her property.
This is generally within the purview of an estate executor …
… and while different regions may use different terms …
… “Bob” can’t simply ask Apple to assist him in taking-over “John’s” property w/o appropriate legal authority.
Originally posted at discussions.apple.com/thread/256385371