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Choose Your Name
User level: Level 1 (8 points)

Can't restore purchased app license

I have an app license that I purchased in 2022. I replaced and reset two iPads and now I can't restore that purchase. I'm told to buy it for full price. I have the app loaded, but can't get the license back. I found the receipt of the purchase. What is my next step?

Posted on Oct 29, 2026 8:52 AM

2 replies

Kilgore-Trout
User level: Level 8 (43,363 points)

Oct 29, 2026 10:40 AM in response to Choose Your Name

Contact the app vendor.

Choose Your Name Author
User level: Level 1 (8 points)

Oct 29, 2026 11:06 AM in response to Kilgore-Trout

I started there. There is a Restore Purchase control in the app and I just sends me back to purchase. I worked with their tech support and they sent me to try Apple Support.

Originally posted at discussions.apple.com/thread/256385345