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Srirachasash
User level: Level 1 (4 points)

Canceled my free trial within the 7 day period and still got charged and Apple refuses to refund me.

I canceled my 7 day free trial on the 7th day and still got charged. I got charged $120 and Apple refuses to refund me, saying I’m not eligible for a refund and that the decision is final- despite explaining my situation and how dire my financial situation is. I tried to speak to someone on the phone and they said they don’t make those decisions- someone else does, but they couldn’t get me in contact with them. Please help!

Posted on Oct 29, 2026 6:25 AM

2 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 29, 2026 7:03 AM in response to Srirachasash

Welcome and thank you for reaching out. 🤗


You’re likely still being charged because the subscription wasn’t fully canceled before the next billing cycle.


To resolve this, go to Settings, [your name], select Subscriptions and confirm that your subscription is canceled.


Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining why you canceled the subscription.


If you need more help, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Kurt Lang
User level: Level 9 (73,779 points)

Oct 29, 2026 6:26 AM in response to Srirachasash

Subscriptions must be cancelled at least 24 hours before the trial period ends, or it may not be processed in time to prevent the initial charge.


It sounds like you waited until the last minute.

Originally posted at discussions.apple.com/thread/256385273