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cenk275
User level: Level 1 (4 points)

Apple TV app performance and subtitle issues on LG webOS 3.5

Hello Apple Support Community,


I am writing from Istanbul, Türkiye, regarding serious performance, playback, subtitle, and compatibility issues with the Apple TV app on my LG OLED55B7V television.


Apple TV recently became available in Türkiye in September 2026. Since its launch, I have experienced persistent problems that significantly affect my viewing experience.


DEVICE INFORMATION


TV: LG OLED55B7V (2017)


Operating System: webOS 3.5


Latest firmware published by LG: 06.10.65 (May 28, 2025)


Region: Türkiye


Application: Apple TV


Subtitle Language: Turkish

PROBLEMS EXPERIENCED


SEVERE INTERFACE LAG AND FREEZING


The Apple TV application is extremely slow. Navigating menus, browsing shows, opening content pages, switching seasons, and selecting episodes frequently causes significant lag and freezing. Remote control commands often respond with noticeable delays.


TURKISH SUBTITLES RANDOMLY DISAPPEAR


While watching content with Turkish subtitles enabled, they occasionally disappear completely without warning. Although Turkish remains selected in the settings, subtitles stop appearing. I frequently have to close and restart the application to restore them.


PLAYBACK FREEZES AFTER PAUSING


When I pause a movie or episode and attempt to resume playback, the video sometimes freezes. Playback controls become unresponsive, and restarting the application is often necessary.


EPISODE SELECTION AND NAVIGATION PROBLEMS


Opening a series, switching seasons, selecting episodes, or starting another video frequently causes significant delays or freezing.


RECURRING APPLICATION INSTABILITY


These problems occur repeatedly during normal use. Restarting the application provides only temporary relief.


STEPS TO REPRODUCE


Open the Apple TV application on LG OLED55B7V running webOS 3.5. Browse shows, switch between episodes, and start playback with Turkish subtitles enabled. Pause and resume playback, then continue watching. The application may freeze, become unresponsive, or stop displaying subtitles despite subtitles remaining enabled.


TÜRKIYE LAUNCH AND REGIONAL COMPATIBILITY


Since Apple TV only recently became officially available in Türkiye, I believe Apple should investigate whether the regional rollout introduced or exposed compatibility issues affecting older LG televisions.


Turkish subtitle rendering, regional settings, playback stability, and application performance should be specifically tested on webOS 3.5.


I am not claiming that the Turkish launch is necessarily the cause, but regional compatibility deserves investigation.


MY MAIN REQUEST: APPLE TV UPDATE FOR WEBOS 3.5


I understand that my television is a 2017 model. However, since the Apple TV application is available on this device, its essential functions should operate reliably.


I am NOT requesting an upgrade to a newer webOS operating system.


I am specifically requesting an optimized and stable Apple TV application update compatible with LG webOS 3.5.


Apple should investigate excessive interface lag, disappearing Turkish subtitles, playback freezing, episode navigation delays, memory usage, and overall application stability.


If necessary, Apple should coordinate with LG to develop an appropriate compatibility update.


QUESTIONS FOR APPLE


Is Apple TV on LG webOS 3.5 still receiving technical support and application updates?


Was the application tested on LG OLED55B7V for its official launch in Türkiye?


Are Turkish subtitle disappearance and playback freezing known issues?


Is a stability or compatibility update planned for webOS 3.5?


How can these issues be escalated to Apple’s engineering team?


I have already submitted a separate complaint regarding these problems, but no representative has contacted me or provided a technical explanation.


I would appreciate a proper technical investigation rather than generic troubleshooting suggestions.


Apple TV is newly available in Türkiye, and users should be able to enjoy reliable playback, functioning Turkish subtitles, and stable application performance.


My primary request is a permanent software solution and an optimized Apple TV application update for LG webOS 3.5.


Thank you.

Posted on Oct 29, 2026 6:25 AM

2 replies

VikingOSX
User level: Level 10 (131,878 points)

Oct 29, 2026 6:43 AM in response to cenk275

No Apple employees participate in these public, user-supported communities. Apple won't be answering you here.


I am in the U.S. and though I already owned the last Apple TV 4K, I also installed the Apple TV app on my Sony Bravia II OLED TV (Google OS). I wasn't happy with that Apple TV app and went back to strictly using the hardware Apple TV 4k.


I don't know for certain whether Apple licenses the Apple TV name to the individual TV vendors who then are responsible for their own add-in Apple TV apps for their TV products and operating system. If this is the case, you need to be talking to LG about their implementation of the Apple TV app. Also, your locale and Internet Service Provider may have something to do with the quality of your streamed Apple TV app content.


There are no permanent software solutions from any source. Something either is changed or breaks.

cenk275 Author
User level: Level 1 (4 points)

Oct 29, 2026 6:51 AM in response to VikingOSX

Thank you for sharing your experience.


However, my concern is not simply that an external Apple TV 4K device might perform better. My LG OLED55B7V runs webOS 3.5, and the Apple TV app is available on this platform.


The problems include severe interface lag, disappearing Turkish subtitles, freezing during episode selection, and playback failing after pausing. These are application functionality and compatibility issues, not necessarily internet connection problems.


Apple TV only recently launched in Türkiye, so regional compatibility and Turkish subtitle functionality also deserve investigation.


I understand that LG may share responsibility for platform integration. However, without official confirmation, we cannot assume that LG alone develops or maintains the Apple TV application.


My request is for Apple and LG to investigate these issues and determine whether an optimized app update can be provided for webOS 3.5.


I am not expecting software to remain permanently bug-free. I am requesting fixes for specific, reproducible problems affecting an application currently available on my television.


If anyone has official information about which company maintains the Apple TV app on older LG webOS devices, or whether webOS 3.5 still receives compatibility updates, I would appreciate it.

Originally posted at discussions.apple.com/thread/256385272