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yamsbams
User level: Level 1 (4 points)

How do I unsubscribe from an app's weekly trial subscription not showing in Apple Subscriptions?

Okay, bear with me. I downloaded an app and purchased a discounted weekly trial subscription, and then stupidly pressed “delete data” in the app settings. It’s been two weeks now that I’ve been trying to unsubscribe from this app. Unfortunately, it’s not showing in my Apple subscriptions. I’ve emailed them directly, explained the situation and they said they can’t cancel it due to security and privacy reasons then proceeded to explain how to cancel through Apple subscriptions, which I already explained to them I cannot dooooo! I feel like such a dummy. It’s $20.89 a week! LOL. Am I screwed? I’m worried I’ll have to delete my Apple account as a whole and lose everything.


[Re-Titled by Moderator]

Original Title: Subscription help

Posted on Oct 29, 2026 5:40 AM

3 replies

Phil0124
User level: Level 10 (242,520 points)

Oct 29, 2026 8:18 AM in response to yamsbams

Deleting data inside the app would not have affected any subscription entries on your account, they are not related. in any way shape or form. Deleting the data inside the app would not have cause the subscription to be removed.


If the subscription does not appear on your subscriptions list, then it suggests you did not subscribe through Apple's platform, which means you cannot unsubscribe through there either.


What exactly did you do to subscribe?

How is the charge for this subscription appearing on your payment method exactly? Unless it appears as "apple.com/bill" it's not being billed by Apple, which is why it would not appear in your subscription list on your Apple Account.

If you do see a charge on your payment method from "apple.com/bill" then why do you assume it's for this specific app?



Have you logged in to https://reportaproblem.apple.com to try to identify the charge?

click here ➜ Get help with charges from apple.com/bill - Apple Support



If you subscribed through their website or in the App using Apple Pay for example, then you need to unsubscribe through their website too.


click here ➜ About purchases not billed through the App Store or Apple In-App Purchase - Apple Support


yamsbams Author
User level: Level 1 (4 points)

Oct 29, 2026 10:03 AM in response to Phil0124

Alright. Thanks, I guess? Didn’t mean to offend you by making assumptions and not knowing about data stuff, lol. I’m just a girl trying to get by.

Phil0124
User level: Level 10 (242,520 points)

Oct 29, 2026 10:28 AM in response to yamsbams

I was offended in any way. Sorry if it came across as that. Just trying to explain how it works. I mean no offense either.





Originally posted at discussions.apple.com/thread/256385266