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Issues with btmail move to subfolders

Hi, since updating to the iOS 27.2

if found that on bt mail account the move to option to drop an email into a subfolder has reduced the number of folders I have, prior to the update you were able to scroll the full length of the subfolder tree, now I’m limited, I’ve accessed via laptop way and the option is there. On my phone I’m limited, I’ve now spent the full morning trying to find a solution including. Deleting app and reinstalling, checking settings for the IMAP path prefix and everything is in place, what else can I do or is this a glitch in the update, so annoying

3 replies

62Cookie wrote:
Hi, since updating to the iOS 27.2

Not every issue an individual encounters on their device can be attributed to an iOS update. iOS 27 or later may have coincided with what you are experiencing, but that does not mean the issue was triggered by iOS. Coincidence in timing is not, by itself, evidence of causation.


If the update itself were the root cause, then every device running that same version of iOS would exhibit the identical problem. In such a scenario, the forums would be flooded with countless posts reporting the same malfunction, creating an unmistakable wave of complaints that no one could possibly overlook.


The absence of such widespread reports strongly indicates that the issue is not a general, system-wide problem with iOS 27 or later, but rather something specific to the individual device, its configuration, installed apps, settings, hardware, or another interacting factor.


In short: iOS 27 or later may be a coincidence in timing, but there is no basis to conclude that iOS itself triggered the problem simply because the issue appeared after the update.




See what each update does: About iOS 27 Updates, About iOS 26 Updates, About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...

Download the BT Email app to manage your emails on the go. Simple steps to install or update it on iOS or Android devices.


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