I’m trying to transfer from old iPad iOS 17.7.11 to new iPad iOS 27.2 from the iCloud backup and it has been days. How long should it Quick Start wouldn’t work. What should I do?
btw- the old iPad can’t be updated to a newer iOS
I’m trying to transfer from old iPad iOS 17.7.11 to new iPad iOS 27.2 from the iCloud backup and it has been days. How long should it Quick Start wouldn’t work. What should I do?
btw- the old iPad can’t be updated to a newer iOS
Posted on Oct 29, 2026 1:54 AM
Oct 29, 2026 10:04 AM in response to RustyDog603
Are you attempting to transfer data from an existing iPad during initial setup - or are you simply setting-up without transferring or restoring data from a backup to the new iPad?
If you are attempting to transfer data - or restore from a backup - there is a known issue that may be encountered when setting-up a new (unused) iPad and updating to a higher major version of iPadOS than is currently installed. This issue was most often noted with updating from iPadOS 17.x to iPadOS 18.x.
If the update and restore process has stalled, you will need to interrupt the stalled process with a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
After restarting the iPad, allow the new iPad to complete initial setup and software update without attempting to transfer data, or restoring a backup, to the new device. Instead, simply set-up using your AppleID (now known as your Apple Account).
When the update process has completed, reset the iPad - and THEN perform the transfer/restore if required:
Settings > General > Transfer or Reset iPad > Erase All Content & Settings
Originally posted at discussions.apple.com/thread/256385127