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Steve_901
User level: Level 1 (4 points)

There are unknown Apple charges on my EE bill

looking at my EE bill and i have a few charges to my phone number with Apple *** but i cant see the transaction on my apple account. Can anyone explain why??


[Re-Titled by Moderator]

Original Title: Unknown charges


Posted on Oct 29, 2026 12:33 AM

5 replies

Ingo2711
User level: Level 10 (93,009 points)

Oct 29, 2026 1:43 AM in response to Steve_901

Did you already follow the steps in this article, to find out, for which purchases you are being charged?

...

How to see what you were charged for


  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in to your Apple Account.
  3. If Family Sharing is enabled, you can see your family members’ purchases. Select the Apple Account menu and choose a family member.
  4. To see the full receipt, including tax, tap or click the purchase date. Multiple purchases, including subscriptions, might be grouped onto one charge.


You can also view your Purchase History on your device.

...

copied from: If you see 'apple.com/bill' on your billing statement - Apple Support


If you checked reportaproblem.apple.com and you're still not sure why you were charged, contact Apple Support or your carrier, if you have been charged via the phone bill.



Smilin-Brian
User level: Level 10 (97,882 points)

Oct 29, 2026 3:01 AM in response to Steve_901

Thank you for reaching out. 🤗


Apple charges could be from subscriptions, app purchases or family sharing.


Check your purchase history in Settings ➢ [your name] ➢ Media & Purchases ➢ View Account ➢ Purchase History to see the exact charge and manage any subscriptions.


More information:


Need more help?


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Ingo2711
User level: Level 10 (93,009 points)

Oct 29, 2026 4:18 AM in response to Steve_901

If you have the transaction number, you can call the official Apple Support and ask them to look into that from their side.

You can select the phone number for your region on this Apple Support page:

Contact Apple Support - Apple Support

Katana-San
User level: Level 10 (124,115 points)

Oct 29, 2026 9:41 AM in response to Steve_901

Hello~ Have a look by clicking on the user tip below that was written by *MrHoffman* as it contains much helpful information all in one convenient place…


Billed, but you didn’t buy? - Apple Community


~Katana-San~

Steve_901 Author
User level: Level 1 (4 points)

Oct 29, 2026 1:51 AM in response to Ingo2711

The transaction is not showing on my apple transactions.

its on my EE phone bill with the apple transactions number but it not on my purchase history

Originally posted at discussions.apple.com/thread/256385089