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jemaimah81
User level: Level 1 (4 points)

Locked to Owner. Couldn't log back into my icloud email address

hi, My name is Jemah I have an iphone 15 and 2days ago i was taking pictures on the phone and as usual the battery was flat at 1% and it went off but then it just came on, on itself and straight into Software update, ios 26.0.1 so it says the software was updated sucessfully and now it went into iPhone locked to owner. The hint gave my icloud email address but when I enter my icloud email and password it kept saying incorrect emait address/ This icloud email cannot be used to sign into this iphone. what should I do? I tried logging into another android device to unlock my icloud but I cannot. Please help what should I have done.


Posted on Oct 28, 2026 9:05 PM

2 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 29, 2026 3:03 AM in response to jemaimah81

Thank you for reaching out. 🤗


According to Apple:


Remove Activation Lock on the device

Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.


Learn how to find your Apple Account or reset your Apple Account password.


If your device is owned by a business or educational institution, please contact your IT department or manager. 


Remove Activation Lock on the web if a device is offline

For iPhone, you might be able to remove Activation Lock on the web even if your device isn't offline.

  1. Go to www.iCloud.com/find.
  2. Sign in to your Apple Account.
  3. Select the device that you want to remove from iCloud.
  4. Click Remove This Device.


Start a support request

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.


Thanks again for reaching out. 👍🏼


Take care! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Niel
User level: Level 10 (756,437 points)

Oct 28, 2026 9:21 PM in response to jemaimah81

Click here and submit an unlock request.


(265385)

Originally posted at discussions.apple.com/thread/256385015