User level: Level 1 (4 points)Hi! I received my iPhone 18 Pro Max on October 14. I’ve activated it, and it’s in perfect condition. I’ve realised that I’d really prefer the burgundy colour instead. Could you please check if there’s any possibility of exchanging it, even though I’m at the end of the return period? I’d really appreciate your help.
Posted on Oct 28, 2026 6:44 PM
User level: Level 10 (233,174 points)Oct 28, 2026 6:56 PM in response to santiya48
santiya48 wrote:
Hi! I received my iPhone 18 Pro Max on October 14. I’ve activated it, and it’s in perfect condition. I’ve realised that I’d really prefer the burgundy colour instead. Could you please check if there’s any possibility of exchanging it, even though I’m at the end of the return period? I’d really appreciate your help.
Apple provides a strict 14 day no questions asked return policy. That's it. They don't extend the return window. If they did, they'd have to do it for everyone.
By my calendar, your 14 day window closes tomorrow the 29th. If I were you, I'd make sure you kept the box and cable (both are required if you return the phone) and go to your Apple Store tomorrow and hope they have the color you want in stock. You may have to order one.
If you really want to do this, you simply cannot delay.
Originally posted at discussions.apple.com/thread/256384960