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Rmsantana
User level: Level 1 (10 points)

Reset a Ipad mini bought from a seller

I bought a used apple mini i could not access the icloud because it is still under the old owner’s email address. According to the seller they already removed the device from their account. The problem is I can't use the device because the ipad mini is still in the old email address. The seller ask me to factory reset it but I am could not even do it since it is asking me the apple id and password for the icloud. Can you please help me.

Posted on Oct 28, 2026 3:43 PM

7 replies

lobsterghost1
User level: Level 10 (233,174 points)

Oct 28, 2026 4:24 PM in response to Rmsantana

If the seller cannot remove the iPad from whoever's account it is locked to, you've bought a totally useless iPad you cannot use and Apple will not help you unlock, nor can anyone here.


If you can't get your money back, recycle it responsibly or use it as a nice unique looking hotplate.


Read this --> The All Too Common SAD Reality of Buying … - Apple Community

Niel
User level: Level 10 (756,437 points)

Oct 28, 2026 3:46 PM in response to Rmsantana

Tell the seller to click here and submit an unlock request, or give you a refund.


(265381)

lobsterghost1
User level: Level 10 (233,174 points)

Oct 29, 2026 7:49 AM in response to Richard.Taylor

Thank you, Richard. So nice of you to say!!

Rmsantana Author
User level: Level 1 (10 points)

Oct 30, 2026 3:35 PM in response to Katana-San

Thank you so much!

Katana-San
User level: Level 10 (124,115 points)

Oct 31, 2026 5:13 PM in response to Rmsantana

Rmsantana wrote:
Thank you so much!

Hello once more~ You welcome and take care.


~Katana-San~

Originally posted at discussions.apple.com/thread/256384891