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Georgimarzi
User level: Level 1 (4 points)

Subscription upon Activating New Iphone

I bought a new iPhone and before activating it, cancelled a free one week/month trial for Apple TV based on another purchase. I don't think it is fair apple says I can't even get two months out of the promised three for buying and activating a new phone. It is bait and switch as it is not shown clearly that you are ripped off of the three months if you have had any other free trials. Some say apple can override this. Is that possible? This will be the last time for me if it is not possible.


Posted on Oct 28, 2026 2:20 PM

8 replies

vazandrew
User level: Level 8 (41,662 points)

Oct 29, 2026 2:10 PM in response to Georgimarzi

My previous response was directly linked to the terms set forth. You had already stated that you claimed an offer on a previous purchase, Apple only offers this 3 month offer tied to product purchases.


However, even if you had used the standard 1 week trial the terms also state that the offer is for new and qualifying returning subscribers only. Cancelling and trying to resubscribe does not get around that.


vazandrew
User level: Level 8 (41,662 points)

Oct 29, 2026 1:00 PM in response to Georgimarzi

You already stated that you had a previous free offer on another purchase that you had accepted and then cancelled because you thought you could activate another offer due to a new purchase. Those terms specifically state that you only get one offer per household, in addition it will not be valid if you previously accepted a year or 3-month offer and that it is for new and qualifying returning subscribers only.








Rudegar
User level: Level 10 (187,102 points)

Oct 29, 2026 2:20 PM in response to Georgimarzi

you do know you are not communicating with anyone remotely connected to apple right?


these forums are user helping other users like yourself, it's sort of going to a physical

apple store and asking other customers their advice


This is a user helping users with tech questions forum, we are not apple and apple do not read your posts here


You can provide them with feedback using Product Feedback - Apple


Or reach out to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple


Rudegar
User level: Level 10 (187,102 points)

Oct 28, 2026 3:37 PM in response to Georgimarzi

the free stuff is only for people who never had a subscription before


if you are unhappy with that then you can let apple know using their feedback channel

Product Feedback - Apple

Georgimarzi Author
User level: Level 1 (4 points)

Oct 29, 2026 10:56 AM in response to vazandrew

Not so. Offer excludes if you had a prior one year or three month.

vazandrew
User level: Level 8 (41,662 points)

Oct 29, 2026 10:23 AM in response to Georgimarzi

It is very clearly stated that the offer is not valid if you previously accepted an offer on another purchase.


Those terms are standard and would apply to other companies who have similar offers tied to purchases as well.

Georgimarzi Author
User level: Level 1 (4 points)

Oct 29, 2026 10:59 AM in response to Georgimarzi

Georgimarzi Author
User level: Level 1 (4 points)

Oct 29, 2026 1:45 PM in response to vazandrew

See the terms set forth below. I neither had a year nor a three month trial previously.

Originally posted at discussions.apple.com/thread/256384857