New Macbook Neo won't turn on.

A MacBook Neo that is only four days old and suddenly won't turn on after the lid was closed is not behaving normally. Since you've also said it won't charge and you've tried holding the power button, I'd work through the following steps in order.

1. Check the charger and power source

Even if the MacBook appears completely dead, first rule out a power-delivery problem.

• Plug the charger directly into a known-working wall outlet, rather than a power strip or hub.
• Check the charging cable and power adapter for damage.
• If you're using USB-C charging, try the other USB-C port on the MacBook, if available.
• If possible, try a known-good, compatible USB-C power adapter and cable that can provide sufficient power.
• Leave the MacBook connected to power for 20–30 minutes before trying to turn it on again.

Do not assume the charger is working simply because it's plugged in. Also, MacBooks do not necessarily display a charging light, so the absence of a light alone does not prove that charging has failed.

2. Perform a proper power-button reset

With the charger connected:

1. Press and hold the power button (Touch ID button, if that's the power button on your model) for approximately 10 seconds.
2. Release it and wait a few seconds.
3. Press the power button normally once and see whether anything happens.

Watch and listen for any sign of life: a startup sound, trackpad response, screen illumination, keyboard activity, or a fan if the model has one.

If the screen remains black, do not immediately assume the entire computer is dead; the display could be the problem. However, if there is absolutely no response, continue to the next step.

3. Disconnect everything except the charger

• Disconnect all accessories, including USB hubs, external drives, monitors and other connected devices.
• Leave only the charging cable connected.
• Repeat the 10-second power-button procedure above.

A connected accessory or faulty peripheral can occasionally interfere with startup. Apple recommends disconnecting accessories when a Mac won't turn on. Apple's official troubleshooting guide.

4. Try both USB-C charging ports

The MacBook Neo has two USB-C ports, and both support charging. 

• Connect the charger to the first port and wait a few minutes.
• Try the second port and repeat.
• If possible, test with a different compatible charging cable and adapter.

If neither port produces any response with a known-working charger, that makes a simple cable or port issue less likely.

5. Do not waste time on unnecessary resets

The MacBook Neo uses Apple silicon, so the traditional System Management Controller (SMC) reset instructions intended for older Intel-based Macs do not apply. 

There is no need to try obscure keyboard combinations, repeatedly force-start the machine, or attempt complicated recovery procedures when the laptop shows no signs of receiving power.

6. When to stop troubleshooting and contact Apple

Given that the laptop is only four days old, I would draw the line here:

If you've tested a working outlet, tried a compatible charger and cable, tested both USB-C ports, left it connected to power for 20–30 minutes, disconnected accessories, and performed the 10-second power-button procedure without success, contact Apple or the retailer immediately rather than continuing to troubleshoot.

• If you bought it directly from Apple, contact Apple Support Canada.
• If you bought it from another retailer, ask about an exchange or replacement under its return policy
• Explain that the computer became completely unresponsive overnight, will not power on, and shows no apparent response to charging.
• Bring the laptop, its original charger and cable, and proof of purchase.

Because the device is so new, I would ask about a replacement rather than accepting an unnecessary repair. The available options will depend on the retailer's return policy, applicable consumer protections and Apple's assessment.

My recommendation: Perform the basic power checks once, systematically. 

If the MacBook Neo remains completely dead, arrange an exchange or service. A four-day-old computer should not require extensive owner-level troubleshooting to recover from an ordinary lid closure.

Official reference: If your Mac doesn't turn on — Apple Support.

Hi,

I just wonder if you set up your MacBook Neo correctly, like you did charge the battery. If you did, contact Apple Support or take your MacBook Neo to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to check it up.

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