Bloqueio de Ativação

G_lorinhabuzzo wrote:

That's the problem, there's no purchase invoice anymore because it's been 15 years since I bought it. The iPad is really mine, since the purchase it has never had another login and password. Always connected to my Apple account.

The login and password appear as wrong now when I try to reactivate. Before resetting they were working.

Apple support has this history that the iPad was connected to this account because it was sent by chat for help.

Your iPad4 is long ago obsolete and now totally unsupported by Apple.

Multiple recent posts suggest that Apple has removed all server-side and re-activation support for obsolete 32-bit devices:

• iPad1
• iPad2
• iPad3
• iPad4
• iPad mini1

You'll not be able to (re)activate your iPad4. Be aware that all 32-bit Apps have also been withdrawn from the Apple App Store - and as such are now no longer available for download.

G_lorinhabuzzo wrote:

I reactivated an old iPad 4 bought in 2012, it's mine.

Everything was working except for the app updates in the apple stores.

In apple's service chat they guided me and we couldn't solve it. I sent all the documents proving that the iPad is mine and was logged into my account. And nothing!

And then the attendant said to try to reset the device.

I reset and when I went to reconfigure for the same account I was stuck in Activation Lock.

The login and password don't work.

It says it's blocked on a cell phone number that I don't know.

I don't have access to the photos sent in the chat or the chat conversation to show that everything was right and logged in. But the attendants have this access and can see that everything was in my account.

Now they can't remove the block because you need the Nf from 15 years ago that not even apple has in its history the purchase made in an official store.

And they can't do anything.

What to do???

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the Apple Account (previously known as an AppleID) that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.

Apple Account (AppleID)

You may also need your Apple Account (AppleID) and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

Esse é o problema não existe mais a nota fiscal de compra pois fazem 15 anos que comprei. O ipad é meu mesmo, desde a compra nunca teve outro login e senha. Sempre conectado a minha conta Apple.

O login e senha aparecem como errados agora quando tento reativar. Antes de resetar estavam funcionando.

O suporte da Apple tem esse histórico que o ipad estava conectado nessa conta pois foi enviado pelo chat para obter ajuda.