Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.
nickross
User level: Level 1 (20 points)

Mail.com email account not connecting via SSL on iPhone

A 3rd party email account (mail.com) stopped working on my iPhone and even though I have deleted the account and re-entered it, I get a message that it cannot connect through SSL. (BTW Apple's IOS will not allow me to check the port numbers.)


Posted on Oct 28, 2026 11:00 AM

1 reply

Lawrence Finch
User level: Level 10 (244,490 points)

Oct 28, 2026 4:09 PM in response to nickross

Perhaps a long shot:


Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. Updates sometimes "break" VPN, and it needs to be removed. If that fixes it, you can try reinstalling VPN, but probably shouldn't.

Originally posted at discussions.apple.com/thread/256384735