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iPad Pro 13” screen failures

Is it just me or is anyone else having trouble with IPAD PRO 128gb. My third one in 14 months just died unexpectedly all with screen issues. I turned it on today and the lower half of the screen was lime green. Shut it all the way down and the problem persists. All of the sudden the screen returned with a 1 pixel line right down the middle with pink and green lines horizontally at the very bottom of the bad side. I can do limited work before it just turns off. Then I have to let it sit and reset it’s self before it starts again and the problem persists


[Edited by Moderator]

4 replies

You can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present. Viewing the screenshot on a different device can be helpful.


Take a screenshot on your iPad – Apple Support



If the test indicates that a hardware fault (as, given your illustration is very likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support


For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange a qualifying iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.


As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.

Welcome and thank you for reaching out. 🤗


There appears to be a problem with the internal display panel. Only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

If Best Buy tells you something that you do not agree with, then simply take it directly to Apple.


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Your insight was spot on brought it to Best Buy, which is an authorized service center. They couldn’t get it to do anything but they did give me some disturbing news. This iPad is only four months old never been dropped. It’s in on OtterBox so it’s well protected but Best Buy told me that even though there’s no damage, Apple can say there is damage and we’re not gonna cover it.