Dear Apple Support Team,
I purchased Crimson Desert through the US Mac App Store on April 15, 2026. After uninstalling the game several months later, I discovered that the App Store requires me to purchase it again.
Purchase details:
- Product: Crimson Desert Enhanced (Pearl Abyss Corp.)
- Order ID: ***
- Document No.: ***
- Purchase date: April 15, 2026
- Total paid: $76.20 ($69.99 + $6.21 tax)
- Apple Account: ***
- Device: MacBook Air
I suspect this issue may be related to the game's subsequent renaming to Crimson Desert Enhanced. I also changed my billing address from New York to Los Angeles, although my App Store region remained the United States.
Apple's automated refund and problem-reporting systems do not allow me to submit a complaint regarding this purchase.
I respectfully request that Apple restore my access to the game or issue a full refund of $76.20.
I have attached the original Apple purchase receipt as proof of payment.
I have been an App Store customer for approximately 15 years and have never encountered such an issue before.
Please escalate this matter to a specialist who can manually review my purchase.
Thank you for your assistance.
[Edited by Moderator]
