How to clear Apple Account balance to zero for App Store region change?

Welcome and thank you for reaching out. 🤗

According to Apple:

Before you update your Apple Account location:

• Spend any remaining Apple Account balance: You can spend your remaining balance on the App Store, other Apple services or in some countries and regions, Apple products and accessories. If you’re not sure if you have a balance, check your Apple Account balance.
• Clear a low Apple Account balance: If your balance is less than the cost of a single item in the App Store or other Apple services, learn how to clear your balance.
• Cancel subscriptions that block a country or region change: Cancel any subscriptionsthat block a country or region change, then wait until the end of the subscription period. 
• Wait for pending activity to clear: Wait for any memberships, pre-orders, movie rentals or Season Passes to complete. You can cancel a pre-order. Also wait for any pending refunds from Apple to process.
• Check your Family Sharing status: If you’re a part of a Family Sharing group, you might not be able to change your country or region. Learn how to leave a Family Sharing group.
• Have a valid payment method ready: You might need to enter a valid payment method for your new country or region. If you don’t want to enter a payment method, wait until you're physically in your new country or region. Then create a new Apple Account.
• Redownload your content: Some types of content might not be available in your new country or region. Redownload your apps, music, movies, TV shows and books on any devices that you might use to play or read them in the future.

If you cancel your Apple One or iCloud+ subscription, learn what happens to your information stored in iCloud. After updating your Apple Account payment details, you can resubscribe to these services in your new location, if available in your country or region.

How to change your country or region

You can change your Apple Account location using your device or on the web.

On iPhone, iPad or Apple Vision Pro

1. In Settings, tap your name.
2. Tap Media & Purchases. You might need to sign in to your Apple Account.
3. Tap Country/Region.
4. Select your new country or region.
5. Tap Continue.
6. Review the Terms & Conditions, then tap Agree.
7. Select a payment method and enter your new payment information and billing address, then tap Done.

On Mac

1. Open the Apple Music app or Apple TV app.
2. From the Account menu in the menu bar, choose Account Settings. You might need to sign in to your Apple Account.
3. Click Country/Region.
4. Select your new country or region.
5. Click Continue.
6. Review the Terms & Conditions, then click Agree.
7. Select a payment method and enter your new payment information and billing address, then click Done.

On Windows PC

1. Open the Apple Music app or Apple TV app.
2. Click your name at the bottom of the sidebar. Or, click Sign In and sign in to your Apple Account.
3. Click View My Account. You might need to sign in to your Apple Account.
4. Click Change Country or Region.
5. Select your new country or region.
6. Review the Terms & Conditions, then click Agree.
7. Select a payment method and enter your new payment information and billing address, then click Continue.

On the web

1. Sign in to account.apple.com.
2. Select Personal Information.
3. Select Country/Region.
4. Follow the onscreen instructions.

If you can’t change your country or region

Make sure that you canceled your subscriptions, waited for pending activity to clear and spent your account balance.

If you have less store credit than the cost of a single item

If your balance is less than the cost of a single item in the App Store or other Apple services, contact Apple Support to clear your balance.

If cash refunds are required by law

You can’t redeem or return Apple Gift Cards, App Store Gift Cards, or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can contact Apple Support to request a refund. When you contact Apple, include the primary email address that you use to sign in to your Apple Account.

If you need more help, contact Apple Support directly.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

You have 2 possibilities to clear the account balance:

• Add a payment method in your current region and make a purchase where it will first clear your balance with the remainder billed to the card added.

or

• Contact Apple directly and they can clear the balance. Support varies by region, so this may not be an option for you if direct support is not available. You can check here:

Contact Apple Support - Apple Support

SergeyLesnevskuy wrote:

I cannot find a way to contact support; I am from Belarus.

While I see there is no phone support, I am unable to confirm if the Online Support option will work for you since I am not within your region. Using the link provided for contact, use the Get Online Support option and choose More. That would open to the support options where you may be able to choose the App Store and then describe what you want to do, such as clearing your balance.

You would be presented with the relevant Support Articles and if you can use Chat Support, there will be a link for More Options on the bottom of the page with a link to start that Chat support.

Without any direct support or the ability to add a card, the only other option you have is to abandon your current Apple Account and create a new one when you arrive in your new region. You may be required to add a payment method based in the new region in order to use that App Store.

SergeyLesnevskuy wrote:

So you’re not support? I reached out here to have my balance reset.

Nope, this is a Community forum of users who have no access to your account. Apple does not participate here in providing support. This is a public forum where any information you provide is seen by everyone, so it is not even possible to post any of the personal information required by Apple for them to assist, it would be redacted by moderators to protect your privacy.

So you’re not support? I reached out here to have my balance reset.

I have a balance of 0.02 cents; I can't buy anything, and I'm unable to link a card

I cannot find a way to contact support; I am from Belarus.

Ok