User level: Level 1 (4 points)I send one msg for help my email address is ***
please resolve my payment issue then I can update my other app easily waiting for your help and support.
[Edited by Moderator]
Posted on Oct 28, 2026 5:46 AM
User level: Level 10 (124,115 points)Oct 29, 2026 9:46 AM in response to MariaRaza
Hello~ If you have a pending charge …it must be paid. Do you have a viable payment method on your account? If not …you will need to add one. See below.
Add a payment method to your Apple Account - Apple Support
After the payment has processed then you may ask for a refund…
Request a refund for apps or content that you bought from Apple - Apple Support
Note the refund may or may not be granted. Apple sometimes grants refunds as a courtesy.
If need be contact Apple…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 8 (43,363 points)Oct 28, 2026 5:50 AM in response to MariaRaza
This is a user-to-user technical support community. You are not addressing Apple and no one here would have received an email from you. Contact Apple Support directly: Contact - Official Apple Support
User level: Level 10 (97,882 points)Oct 29, 2026 3:18 AM in response to MariaRaza
Welcome and thank you for reaching out. 🤗
You can’t use the App Store if your account has unpaid balances, a pending purchase or a region mismatch.
Make sure your billing address matches your region, clear any pending charges and try again.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Originally posted at discussions.apple.com/thread/256384561