How do I request for a refund for a subscription?

I took a three day trial on Picsart, I used it one single time and when I got the free trial it had an option to inform me before I have to pay for the subscription. I never got any kind of message or email about my free trial ending therefore this app charged me 57,99€. That is a significant amount of money. I am a student I don’t have a job. I don’t have any kind of income anymore. I asked for a refund for the subscription that I could get my money back. It was declined twice and I do not know what I’m gonna do now that I lost €60. I don’t know where I could contact. I don’t know if it’s even possible to get that money back, but that money would’ve helped me so much and now I lost every single cent of it. What am I supposed to do? Who do I contact? How do I get my money back? ccm

[Re-Titled by Moderator]

Original Title: declined refund

Posted on Oct 28, 2026 4:37 AM

1 reply

Zurarczurx

Level 6 (8,142 points)

Oct 28, 2026 4:46 AM in response to silja176

If you have tried to get a refund from Apple and have been declined twice then, based on the experience of other users posting here, it is pretty unlikely that you'll succeed in getting a refund. The best thing you can do is to use the contact details in the claim that you've made and request a review by senior management, but i shouldn't hold out much hope. The rules about cancelling subscriptions are pretty clear and the fact that you didn't get a notification in advance probably isn't enough of a case.

We're just Apple users here so we can't do anything more.