Trouble adding second Outlook email account on iPhone 17 Pro Max with MS Authenticator

I have a new iPhone 17 pro max and I use Outlook for both my work email and the email for my own company.

my work account is already set up and is working correctly in Outlook. I would like to add the email address for my oen company as a second account.

however, I am having trouble setting this up. During the process, MS Authenticator keeps displaying a verification code (2 diggets) but I am unable to proceed with it. When I open Outlook, I also do not receive any request to approve or authenticate the login.

could you please advise me on how I can resolve this issue and add my second email account to Outlook?

Posted on Oct 28, 2026 4:27 AM

1 reply

razmee209

Level 10 (205,348 points)

Oct 28, 2026 9:52 AM in response to Herodicus

Herodicus wrote:

I have a new iPhone 17 pro max and I use Outlook for both my work email and the email for my own company.

my work account is already set up and is working correctly in Outlook. I would like to add the email address for my oen company as a second account.

however, I am having trouble setting this up. During the process, MS Authenticator keeps displaying a verification code (2 diggets) but I am unable to proceed with it. When I open Outlook, I also do not receive any request to approve or authenticate the login.

could you please advise me on how I can resolve this issue and add my second email account to Outlook?

This wouldn't be an Apple or iphone issue.

I would reach out to Microsoft support or if you have an IT person at your own company contact them.