help me resolve this issue without charging my

Hello, I have a billing problem with my Apple Account. My payment method shows “Failed,” and I cannot download free apps.

There are pending purchases totaling approximately $45, including purchases from FoodShot AI. I did not make or authorize these purchases, and I do not want to be charged $45 for them.

Please review these pending purchases and help me resolve this issue without charging my payment method for purchases I did not authorize. I would also like to restore my ability to download free apps.

Please let me know what options are available. Thank you.

Posted on Oct 28, 2026 5:19 AM

1 reply

Zurarczurx

Level 6 (8,142 points)

Oct 28, 2026 5:22 AM in response to Ninore

You cannot download any apps, even free ones, if there is an outstanding payment. If you think that the payment is not justified then you cannot request a refund until you have paid it. Once you've cleared the payment you can go to the link below to request a refund. Whether or not you get a refund will be up to Apple.

https://getsupport.apple.com

We're just Apple users here so we can't do anything more to help.