User level: Level 1 (4 points)Activation code which I need to remove.my sister passed away, I have her iPad, I have a letter from sky that proves my sister purchased the iPad , I have also provided a death certificate showing me as nok
and guess what Apple won’t remove the activation code with a court order.
I’m so frustrated with them.
[Edited by Moderator]
Posted on Oct 28, 2026 12:42 AM
User level: Level 9 (55,707 points)Oct 28, 2026 12:42 PM in response to Portugal-91cm
Portugal-91cm wrote:
Activation code which I need to remove.my sister passed away, I have her iPad, I have a letter from sky that proves my sister purchased the iPad , I have also provided a death certificate showing me as nok
and guess what Apple won’t remove the activation code with a court order.
Did you mean to say that they won't remove the Activation Lock without a court order?
"For security reasons, Apple requires and verifies legal documentation before we can assist with a deceased person’s account. This generally includes a death certificate, and might also require a court order or other documentation. Apple has great sympathy for surviving family members and tries to help with requests as much and as quickly as possible."
User level: Level 10 (205,348 points)Oct 28, 2026 9:59 AM in response to Portugal-91cm
Portugal-91cm wrote:
Activation code which I need to remove.my sister passed away, I have her iPad, I have a letter from sky that proves my sister purchased the iPad , I have also provided a death certificate showing me as nok
and guess what Apple won’t remove the activation code with a court order.
I’m so frustrated with them.
[Edited by Moderator]
You confirm that by contacting Apple directly?
Read here Request access to a deceased family member’s Apple Account - Apple Support
Originally posted at discussions.apple.com/thread/256384405