User level: Level 1 (4 points)For example: When using my phone unplugged at 90% it will die. I able to power it back on but then the percentage changes to 10% and the cycle with repeat. This has been going on for about a week now. What do I do?
Posted on Oct 27, 2026 6:59 PM
User level: Level 10 (93,009 points)Oct 27, 2026 10:53 PM in response to d16jax
How old is your iPhone, has the battery ever been replaced by Apple?
Did you check the Battery Health in Settings -> Battery?
If it is below 80%, the battery needs to be replaced by Apple or an Authorised Apple Service Provider.
You can see an estimate for the costs on this iPhone Service page, including a link to start the service process:
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copied from: Apple Service and Repair for iPhone - Apple Support
User level: Level 10 (454,138 points)Oct 28, 2026 12:24 AM in response to d16jax
Battery
Important Battery Message
If you see the message below, it means the battery in your iPhone is unable to be verified. This message applies to iPhone XS, iPhone XS Max, iPhone XR, and later.
Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery. Learn more...
Reported battery health information is not available. To have your battery checked, contact an Apple Authorized Service Provider. More about service options.
Learn more about this message as it appears on iPhone 11 and iPhone 11 Pro and later.
Get a Genius Bar Reservation and Apple Support Options - Apple
When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.
Contact Genius Bar.
Manage Reservations - My Reservations - Apple
Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
Finally, you can also start a repair log or track the status of existing repair --> Apple Repair and Repair Status Check - Official Apple Support
In summary, Apple provides customers with a range of support options, including the Genius Bar Reservation system, visits to Apple Retail Stores or Authorized Service Providers, and various channels to contact Apple Support for assistance with their products. These services aim to ensure that Apple users receive the necessary help and support whenever they encounter issues with their devices.
User level: Level 1 (8 points)Oct 28, 2026 8:16 AM in response to d16jax
The Photos app on the iPhone 15 keeps crashing for no apparent reason, causing a spike in blood pressure for an autistic user. The app crashes immediately upon launch (on iOS 27.2). I urge Apple to improve the app’s stability to ensure the safety of both users and their devices—especially for vulnerable individuals, such as those with disabilities.
The Apple Music app has been crashing for no apparent reason. While I was listening to music, the app suddenly closed—an incident that triggered a severe meltdown due to my autism. This led to physical and psychological harm, unnecessary property damage, and even an irregular heartbeat (arrhythmia) following the sudden crash. I would like to urge Apple to implement stricter quality control for apps—especially those developed by Apple itself—as such unexplained crashes can pose a genuine threat to the lives of users, particularly those from vulnerable groups or individuals on the autism spectrum.
User level: Level 10 (107,674 points)Oct 28, 2026 9:03 AM in response to ASSSAM
ASSSAM wrote:
The Photos app on the iPhone 15 keeps crashing for no apparent reason, causing a spike in blood pressure for an autistic user. The app crashes immediately upon launch (on iOS 27.2). I urge Apple to improve the app’s stability to ensure the safety of both users and their devices—especially for vulnerable individuals, such as those with disabilities.
The Apple Music app has been crashing for no apparent reason. While I was listening to music, the app suddenly closed—an incident that triggered a severe meltdown due to my autism. This led to physical and psychological harm, unnecessary property damage, and even an irregular heartbeat (arrhythmia) following the sudden crash. I would like to urge Apple to implement stricter quality control for apps—especially those developed by Apple itself—as such unexplained crashes can pose a genuine threat to the lives of users, particularly those from vulnerable groups or individuals on the autism spectrum.
Your unfortunate medical issues are of no relevance here, and the technical problems are off topic for this thread, sorry.
The phone has not been set up properly or there is some other software interfering, eg VPN., or hardware failure (less likely )
Start your own thread for better support.
How to write a good question for an iPhon… - Apple Community
User level: Level 10 (233,174 points)Oct 28, 2026 9:06 AM in response to ASSSAM
ASSSAM wrote:
The Photos app on the iPhone 15 keeps crashing for no apparent reason, causing a spike in blood pressure for an autistic user. The app crashes immediately upon launch (on iOS 27.2). I urge Apple to improve the app’s stability to ensure the safety of both users and their devices—especially for vulnerable individuals, such as those with disabilities.
The Apple Music app has been crashing for no apparent reason. While I was listening to music, the app suddenly closed—an incident that triggered a severe meltdown due to my autism. This led to physical and psychological harm, unnecessary property damage, and even an irregular heartbeat (arrhythmia) following the sudden crash. I would like to urge Apple to implement stricter quality control for apps—especially those developed by Apple itself—as such unexplained crashes can pose a genuine threat to the lives of users, particularly those from vulnerable groups or individuals on the autism spectrum.
You posted this very same question in a different thread. As opposed to roaming around other peoples threads, see the response I gave you in that thread or start your own thread. See my response to this post in this thread --> iPhone 15 automatically reboots - Apple Community
Originally posted at discussions.apple.com/thread/256384294