Level 1 (11 points)

Apple ID password verification fails on iPad Pro with iOS 13.4.1

Earlier this month I noticed that I can no longer verify my Apple ID password when asked on my iPad Pro 2nd gen, running iOS 13.4.1, meaning I can't download apps or even update existing ones. When I enter my password incorrectly, it does tell me it is incorrect, but when I enter it correctly, the process just times out.

My other devices are on iOS 17 and 18 and they still seem to connect to Apple servers fine, so I was wondering if I could get any clarification they have officially deprecated iOS 13, or if maybe otherwise there was a certificate I could install to fix the server connection.

(And, no, I would prefer to not update the iOS, to keep compatibility with older apps I installed. My device on iOS 17 is an identical iPad Pro model and is still being updated.)

Edit: It seems this post was processed to be categorized as "iPadOS 17". Please excuse this as I can not change it; this is about iOS 13.

Posted on Oct 27, 2026 7:36 PM

3 replies

TheLittles

Level 10 (211,627 points)

Oct 27, 2026 7:54 PM in response to iBanana

"Apple ID password verification fails on iPad Pro with iOS 13.4.1: Earlier this month I noticed that I can no longer verify my Apple ID password when asked on my iPad Pro 2nd gen, running iOS 13.4.1, meaning I can't download apps or even update existing ones. When I enter my password incorrectly, it does tell me it is incorrect, but when I enter it correctly, the process just times out.[...]"

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Log in Timing Out:

A. Turn OFF VPNs:

Have any VPNs turned on? If so, turn them off.

B. Force Restart your iPad:

If the password is not going through (bouncing back), then try Force Restarting it. Try once more: Force Restart iPad - Apple Support

C. Use a New Apple Account Password:

Using new Apple Account Password may be the way to go about this. Updating you device is the best route to take, for Security & Privacy and compatibility purposes.

TheLittles

Level 10 (211,627 points)

Oct 29, 2026 10:33 PM in response to iBanana

"[...]Earlier this month I noticed that I can no longer verify my Apple ID password when asked on my iPad Pro 2nd gen, running iOS 13.4.1, meaning I can't download apps or even update existing ones. When I enter my password incorrectly, it does tell me it is incorrect, but when I enter it correctly, the process just times out.[...]"

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Log in Timing Out on iPad:

I. Clear System Data:

Clearing your System Data clears caches, which are created so that applications open quicker and respond faster, for ease for future use. Clearing System Data on an iPad is performed the same way as on an iPhone. See my User Tip: How to Clear "System Data" in your iPhone's Storage: - User Tip

II. Make this iPad a Trusted Device:

A. Setting Up Two-Factor Authentication Correctly:

Go Here: Use two-factor authentication for your Apple Account on iPad - Apple Support

B. Verify your Trusted Numbers:

Go Here: Use two-factor authentication for your Apple Account on iPhone - Apple Support

Scroll to: Add or remove a trusted phone number
As it Reads: "If you can’t access any trusted devices when setting up a new device for two-factor authentication, tap 'Didn’t get a verification code?' on the new device, then choose one of your trusted phone numbers to receive the verification code."

iBanana Author

Level 1 (11 points)

Oct 29, 2026 12:42 AM in response to TheLittles

A. I do not have any VPNs turned on.

B. I have force restarted my iPad, many, many times at this point.

C. This is something I had not tried yet.

On a secondary account I have, I changed my password and set 2-factor authentication on. (Previously it was not turned on on either of my accounts.) I could not still not log in to that account on my iPad Pro.

Originally posted at discussions.apple.com/thread/256384283